Each case separates the business problem, Khalid's role, the work performed and the outcome. Metrics are limited to figures supported by the professional record.
Replace cash-heavy service flows with a controlled prepaid environment suitable for high-volume operations.
Led the closed-loop solution, media and operational design, reporting, reconciliation and integration with service access.
More than 500,000 transactions monthly from 50 points.
Ensure paid services were consumed only by customers with valid entitlements.
Integrated intelligent access control with the cashless environment and service-entitlement logic.
36 active operational access-control points.
Build a technology operating model for a regulated intercity transport business and support nationwide service growth.
Structured IT governance, roadmap, infrastructure, cloud, cybersecurity, applications, ITS requirements, vendor governance, continuity and reporting.
Technology operations supporting more than one million passengers annually, with annual technology budgets above SAR 1 million.
Connect mission-critical traffic-operating functions and reduce manual incident and violation handling.
Led development of the operation mission-control system, integrated operations, maintenance, violation processing and quality assurance with Ministry of Interior platforms, and automated data collection.
Automated collection into the data warehouse, branch data mirroring and strategic reporting.
Unify fragmented workflows across Sales, Customer Service, Operations and Overseas Recruitment.
Led CRM development and integration with MOL Ajeer and Microsoft Dynamics 2012; delivered employee self-service, online-payment and service-scheduling systems.
A connected cross-department workflow with new digital self-service capabilities.
Create a coherent technology model across a holding company and multiple subsidiaries.
Assessed requirements and operating models, defined centralized-IT requirements, reviewed vendors and projects, and developed the shared-services roadmap.
A structured governance and shared-services direction for group technology.