Full CV | Khalid Elzein

Executive Summary

Technology executive with 15+ years of experience leading IT operations, digital transformation, software development, infrastructure, cybersecurity and transportation technologies across Saudi Arabia and the UAE. Proven track record in building IT organizations, managing large-scale projects, developing enterprise systems and aligning technology strategies with business objectives. Experience includes IT governance, project management, vendor management, business-process automation and operational technology solutions supporting transportation, customer service and corporate functions.

Core Competences

Key Career Achievements

500K+monthly cashless transactions

36operational access-control points

3M+customers served by customer-service platforms across the career record

1M+annual passengers supported by transport technology operations

MOImission-critical government integration

SAR 2M+annual technology budget managed

Professional Experience

May 2023 – Present

Chief Technology Officer

Alnaql Alarabi Co (Moventis) · Jeddah, Saudi Arabia

Technology leadership for a licensed intercity transportation operator, covering strategy, governance, digital transformation, enterprise IT, cybersecurity and transportation technologies.

Established and structured the IT department, governance framework, policies, procedures and operational standards
Developed the technology roadmap aligned with business objectives and expansion plans
Led digital transformation across transportation operations, customer services, fleet management and corporate functions
Managed enterprise infrastructure, cloud services, cybersecurity controls and business applications
Defined BRD and SRS requirements for ITS, surveillance, operational platforms and enterprise solutions
Directed vendors, system integrators and outsourced service providers against contractual SLAs and KPIs
Established cybersecurity, disaster-recovery and business-continuity controls
Managed technology operations supporting a nationwide transport network serving more than one million passengers annually
Managed annual technology budgets exceeding SAR 1 million in a regulated concession environment

Jan 2022 – Apr 2023

Projects Manager

Mithaquna (Khair Mithaq Holding Company) · Jeddah, Saudi Arabia

Technology and project advisory across a holding-company environment and its subsidiaries.

Defined requirements for establishing a centralized IT department for the holding company and subsidiaries
Assessed technology requirements, governance frameworks and operating models across subsidiaries
Advised executive management on technology strategy, digital transformation and business-process improvement
Evaluated technology projects, vendor proposals and implementation plans
Developed a roadmap for shared technology services and governance standards

Nov 2021 – Jul 2023

Business Services Manager · Independent Consulting Engagement

Dubai Leading Technology LLC · Dubai, United Arab Emirates

Business and technology consulting across Saudi Arabia and the UAE, bridging clients, technical teams and technology partners.

Acted as the primary liaison between clients, project teams and technology partners
Managed and supervised technology-project implementation across Saudi Arabia and the UAE
Led business analysis, requirements gathering, solution-design reviews and project planning
Provided consulting for access control, smart security, digital payments and web-based applications
Managed risks, issues, timelines and budgets
Supported integrations between customer systems, payment gateways, access-control platforms and third parties

Mar 2021 – Jan 2022

Head of Operations

Origin of Management Company · Samaya Group · Jeddah, Saudi Arabia

Operational leadership across multiple projects and business units.

Managed operational departments across multiple projects and business units
Planned operational readiness for new projects, tenders and service expansions
Defined operational strategies supporting business objectives and service requirements
Coordinated workforce planning, resource allocation and operational performance across project sites

Jan 2019 – Jan 2022

Head of IT

Origin of Management Company · Samaya Group · Jeddah, Saudi Arabia

Built the IT function and delivered payment, access-control, customer-service and enterprise platforms.

Built the IT department and defined technology standards, policies and processes
Led a closed-loop cashless solution processing more than 500,000 monthly transactions from 50 points
Integrated intelligent access control across 36 active points
Designed, manufactured and imported devices and technologies serving business needs
Delivered a customer-service platform supporting transportation operations and more than one million passengers annually
Implemented ERP, inventory, CCTV, VoIP and mail infrastructure
Managed technical teams, vendors and outsourced suppliers

Dec 2016 – Jan 2019

IT Technical Manager

Ejada United Company · Jeddah, Saudi Arabia

IT operations, infrastructure, service management, enterprise applications and business-system development.

Implemented IT best practices and improved infrastructure monitoring and notification
Automated business processes and performed root-cause analysis and technical troubleshooting
Led IT officers and managed IT assets
Reduced operating costs through process optimization and automation
Led development of a CRM integrating Sales, Customer Service, Operations and Overseas Recruitment with MOL Ajeer and Microsoft Dynamics 2012
Developed employee self-service, online payment and service-scheduling systems
Redesigned infrastructure utilization, licensing, asset-management and vendor-qualification processes

2015 – 2016

Systems Engineer

Tahakom · Saher · Jeddah, Saudi Arabia

Mission-critical systems supporting traffic operations, maintenance, violation processing, quality assurance and reporting.

Led development and enhancement of operational systems supporting the Saher program
Integrated traffic operations, maintenance, violation processing, reporting and Ministry of Interior platforms
Automated incident and violation collection into the enterprise data warehouse
Developed executive dashboards and strategic operational reporting

2014 – 2015

Systems Engineer

Dallah Trans Arabia · Saher · Jeddah, Saudi Arabia

Enterprise applications, Microsoft systems, database support and reporting for the Saudi Traffic Safety Saher program.

Developed and maintained enterprise applications
Administered Microsoft systems and supported database operations
Delivered operational and executive reporting solutions
Supported traffic monitoring, operational control and incident-management systems

Sep 2011 – May 2013

Network & Systems Specialist

Manazel Al-Plastic · Jeddah, Saudi Arabia

Legacy public-site experience covering networks, systems, ERP support, backups and disaster recovery across company branches.

Designed and implemented connected network infrastructure across branches
Administered ERP systems, databases, backups and disaster-recovery processes
Supported daily IT infrastructure operations and systems availability

Education

Master of Science (MSc) in Artificial Intelligence

Midocean University · ComorosExpected Dec 2026

Machine Learning, Deep Learning, Computer Vision, Natural Language Processing and AI Research.

BSc Honours in Computer Systems and Networks

Sudan University of Science and TechnologyAug 2011

Second Class Honours · College of Computer Science and Information Technology, Khartoum, Sudan.

Credentials

Project Management Professional · PMP

Project Management InstitutePMI ID #2775271

ITIL® 4 Foundation

AXELOSCandidate #9980061793837517

Diploma in Business Management · Mini MBA

International Business Management InstituteBerlin, Germany · Online

Certified Network Security Specialist · CNSS

International Cybersecurity InstitutePreserved from the pre-existing public KhalidElzein.com profile

Technology & Business Expertise

LeadershipDigital Transformation · IT Governance · Enterprise Architecture · IT Service Management · Cybersecurity · Vendor Management

Infrastructure & CloudMicrosoft Azure · AWS · VMware · Hyper-V · Proxmox · Active Directory · Exchange

Software & DataSoftware Development · Enterprise Applications · SQL Server · Oracle · MySQL

Business & Operational PlatformsERP · CRM · Payment Systems · Access Control · ITS · Surveillance · Attendance · Smart Transportation